Customer support • CAIPTV
Refund Policy
CAIPTV accepts refund requests for eligible unresolved service problems when reported within five days of purchase, subject to applicable law.
When you may request a refund
If you experience a problem with the CAIPTV service and the support team cannot resolve it, you may request a refund under this policy. Contact support as soon as possible and, to use this policy, submit your request within five days of the purchase date.
Step 1: Contact support first
Contact CAIPTV by WhatsApp at +44 7592 772786 or email greatestslim08@gmail.com. Explain what is not working and when the problem began. The support team may ask you to try reasonable troubleshooting steps or provide additional details so it can investigate.
Step 2: Provide the order and issue details
Include the email address associated with the order, the plan duration, the purchase date, a transaction or order reference where available, your device and player application, and the error or issue you encountered. Do not send your account password, full payment-card number or banking credentials.
Step 3: Allow the team to investigate
CAIPTV will review the information and attempt to resolve the reported service issue. If the issue remains unresolved and your request was submitted within the five-day window, tell support that you are requesting a refund under this policy. Eligibility depends on the facts of the request and any mandatory legal rights that apply.
Approval and processing
If a refund is approved, CAIPTV will confirm the refund amount, the method to be used and any expected processing time. Actual receipt of funds may depend on the payment provider or financial institution. CAIPTV has not supplied a guaranteed processing deadline, so no fixed number of processing days is promised by this policy.
Important notes
- Report a service issue promptly and keep the relevant order and support messages.
- A request is not automatically approved simply because it has been submitted; the service issue and the support outcome will be reviewed.
- This policy does not limit consumer rights or remedies that cannot lawfully be waived or restricted.
Contact details
CAIPTV
Attn: Fizah Tebbs
907 Napoléon-Hébert St
Lévis, QC G7A 5L3, Canada
Email: greatestslim08@gmail.com
WhatsApp: +44 7592 772786
Last updated: 16 October 2026. This policy reflects the business information supplied and has not been reviewed by a lawyer.